We currently ship to South Korea, Japan, Taiwan, Thailand, Vietnam, Hong Kong, the European Union and the United States. Orders to other destinations cannot be accepted at checkout. If your region becomes available we will announce it in the Service.

A flat international shipping fee of ₩35,000 is charged once per order regardless of quantity and is shown separately at checkout before payment. The fee is charged in KRW together with the product price.

• Orders are dispatched within 5 business days after payment approval (Korean business days).
• International delivery usually takes 7–14 days after dispatch depending on the destination, carrier and customs clearance. Delivery to South Korea typically takes 2–4 business days.
• Delivery times are estimates and may be longer during holidays, peak seasons or customs inspections.

A tracking number is sent to your email when the order ships and is shown on your order history page. Please allow up to 48 hours for the carrier to update tracking information.

• Shipments are sent Delivered Duty Unpaid (DDU). Import duties, VAT and customs handling fees levied by the destination country are the responsibility of the recipient and are not included in the product price or shipping fee.
• Some countries require the recipient's personal customs ID or phone number for clearance. If the carrier requests it, please respond promptly to avoid return of the parcel.
• If a parcel is returned because duties were refused or customs information was not provided, the shipping fee and any return charges will be deducted from the refund.

Please make sure your address, postal code and phone number are correct. Address changes are possible only before dispatch by contacting uvoli@digiray.co.kr. We are not responsible for delays or loss caused by an incorrect or incomplete address. Parcels returned to us after failed delivery attempts can be re-shipped at the customer's expense or refunded under the Refund & Return Policy.

If a parcel arrives damaged or does not arrive within 30 days after dispatch, contact us within 7 days of delivery (or of the expected delivery date) with your order number and photos where applicable. We will investigate with the carrier and replace the item or refund you in full.

DIGIRAY Corp. (주식회사 디지레이) · Email uvoli@digiray.co.kr · Tel +82-31-8073-9294