You can cancel an order free of charge at any time before it is dispatched by contacting uvoli@digiray.co.kr with your order number. Once the order has shipped, cancellation is handled as a return under the sections below.

• You may return a product within 7 days of delivery without giving a reason, as provided by the Korean Act on Consumer Protection in Electronic Commerce.
• The product must be unused, undamaged and in its original packaging with all accessories. Smartwatches that have been paired, activated or show signs of wear cannot be returned for change of mind.
• Return shipping costs and any customs charges for change-of-mind returns are borne by the customer. The original shipping fee is not refunded.
• Contact us before sending anything back so we can issue a return authorization and the return address.

• If the product is defective, damaged on arrival, or differs from what you ordered, you may request a replacement or a full refund within 3 months of delivery, or within 30 days of discovering a defect that could not reasonably have been found earlier.
• In these cases we cover return shipping and refund the original shipping fee in full.
• Please include photos or a short description of the issue with your request to speed up processing.

• Refunds are issued to the original payment method through our payment provider, Eximbay, within 3 business days after we receive and inspect the returned item (or after cancellation is confirmed for unshipped orders).
• Refunds are made in KRW for the amount charged. Depending on your card issuer and currency, the amount that appears on your statement may differ due to exchange-rate changes between the payment and refund dates; these differences are not controlled by us.
• It may take an additional 5–10 business days for the refund to appear on your statement depending on your bank or card issuer.

• Products damaged or worn through use, or where the value has significantly decreased due to use or partial consumption.
• Products whose packaging was damaged or whose seals were removed where this makes resale impossible (except for inspection of the contents).
• Products damaged by the customer, including liquid damage, drops or unauthorized modification.
• Returns requested after the periods stated above.

Exchanges are available for defective or incorrect items while stock lasts. For change-of-mind exchanges, please return the item under the Returns section and place a new order.

Email uvoli@digiray.co.kr with your order number, the reason for the return or refund, and photos if applicable. We confirm receipt within 2 business days and provide return instructions. Customer service hours are Monday–Friday 10:00–18:00 KST (excluding Korean public holidays). Tel +82-31-8073-9294.